Support
DoctorLync, by Atrivex Technology Private Limited.
Contact us
Email support@atrivextech.com. Tell us the phone number or clinic you use DoctorLync with, and what happened. Please do not send medical details or photos of prescriptions by email.
Patients
I did not get my sign-in code
Codes arrive by SMS within a minute. Check the number, wait a minute, then tap Resend. Some phones file these messages under a promotions or spam folder.
I want to change or cancel an appointment
Open the app, go to Appointments, and choose the visit. For same-day changes, call the clinic.
Where are my prescriptions and bills?
In the app under Prescriptions and Bills. Links the clinic sends you by SMS open the same documents.
A prescription, bill or visit record is wrong
Your clinic keeps these records, so contact the clinic. They can correct them and send you a new copy.
A problem with a bill, a payment, an appointment or my treatment
Please take it up with the clinic: they set their fees, take payments, run their appointments and are responsible for your care. DoctorLync, by Atrivex Technology, provides the app and website the clinic uses and is not a party to these matters. Write to us for problems with the app or website itself.
Delete my account
In the app, open Profile, then Delete account. You can also do it on the web at doctorlync.com/delete-account, which explains what is deleted and what the clinic keeps.
Clinics
Setting up a new clinic
The setup guide has a 3½-minute video and a printable PDF that walk through every step, from sign-up to the first prescription.
The full user guide
Every screen, for doctors, clinic owners and admins, is in the DoctorLync user guide, free to download and print.
A staff member cannot sign in
The clinic owner or an admin can check the staff member’s phone number and roles in Settings → Team, and correct the number until they join. Staff sign in with their own mobile number. Someone with no email gets their set-your-password link from the owner: the Link button on their row shows it, with a code they can scan.
Someone has left the clinic
Remove their access in Settings → Team. Their past work stays in the records under their name.
Patients are not receiving SMS
Email us with the time of the message and the clinic name. We check delivery with the SMS operator.
Close the clinic’s account or export its data
Email us from the address on the clinic’s account.
Privacy and security
How we handle data is in the privacy policy. To report a security problem, email support@atrivextech.com with “Security” in the subject.