Terms of Service

1. The Service

DoctorLync is a multi-tenant clinic management platform. It covers appointment booking, patient records, prescription issuing, and video consultations. Features available to you depend on the plan your organisation has subscribed to. AtriVex may add, modify, or remove features with reasonable notice.

2. Accounts and access

You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at support@atrivextech.com of any unauthorised use. Each individual must have their own account; sharing credentials is not permitted.

3. Your data

You retain all rights to data you submit ("Customer Data"). You grant AtriVex a limited licence to process Customer Data solely to provide and improve the Service, subject to our Privacy Policy and any Data Processing Agreement (DPA) in force between us.

AtriVex does not access, analyse, or share Customer Data except as described in the Privacy Policy or as required by law. We sign a Business Associate Agreement (BAA) with every clinic before they submit protected health information (PHI).

4. Acceptable use

You may not:

• Reverse-engineer, scrape, or interfere with the Service.
• Upload malware or attempt to gain unauthorised access.
• Use the Service to violate any law, infringe any right, or harm others.
• Resell the Service without a written reseller agreement.
• Use the Service to store or transmit PHI without an active BAA.

5. Fees and billing

Fees are per the plan selected at sign-up or as agreed in a separate order form. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Fees are non-refundable except as required by law or specified in a written agreement. Failed payments result in up to 3 retries; access is suspended after 7 days of non-payment and data is held for 30 days before permanent deletion.

6. Suspension and termination

AtriVex may suspend or terminate accounts that violate these Terms or carry unpaid balances. You may cancel at any time from Settings → Billing. On termination, Customer Data is available for export for 30 days, then deleted.

7. Service levels and uptime

AtriVex targets 99.9% monthly uptime for the core API and web dashboard. Planned maintenance is announced via support@atrivextech.com at least 24 hours in advance. Uptime SLAs for enterprise contracts are specified in the Order Form.

8. Warranties and disclaimers

The Service is provided "as is" without warranties of any kind, except as required by law or specified in a separate written agreement. DoctorLync is a practice-management tool; clinical decisions remain the sole responsibility of the licensed healthcare provider.

9. Limitation of liability

To the maximum extent permitted by law, AtriVex's total liability for any claim arising from these Terms is limited to the fees paid in the 12 months preceding the claim. AtriVex is not liable for indirect, incidental, or consequential damages.

10. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

11. Changes

AtriVex may update these Terms with at least 30 days' notice for material changes, delivered by email and an in-app banner. Continued use after the effective date constitutes acceptance.

12. Contact

support@atrivextech.com
Atrivex Technology Private Limited