Cancellation and refunds

Free trial

Every clinic starts with a 15-day free trial. No card is needed to start one, and nothing is charged during it. If you do not subscribe, nothing is charged afterwards either.

Cancelling

The clinic owner can stop renewal at any time from the Subscription page in DoctorLync, or by writing to support@atrivextech.com.

Cancelling stops the next payment. You keep full access until the end of the period you have already paid for, and nothing is taken away before then.

Refunds

Fees are non-refundable except as required by law or specified in a written agreement. Because cancelling keeps your access until the end of the period you paid for, a part-used month or year is not refunded.

If you were charged by mistake — for example twice for the same period — write to support@atrivextech.com with the payment details, and the duplicate charge will be refunded to the original payment method.

If a payment fails

Your clinic keeps working for 7 days after the paid period ends, and the owner is emailed during that time. If payment has still not arrived, sign-in is paused. Paused is not deleted: every patient record, prescription and bill is kept, and access returns as it was as soon as payment is received.

Delivery

DoctorLync is software delivered online, so there is nothing to ship. Access starts as soon as your clinic signs up, and a payment takes effect as soon as it is confirmed.

Contact

support@atrivextech.com
Atrivex Technology Private Limited